Voice agent QA for teams who can’t afford broken calls, compliance gaps, or production failures. Simulate thousands of conversations, validate legal requirements, and monitor what’s actually happening in the real world.
Built for teams deploying voice AI in healthcare, financial services, and high-stakes customer operations.
Wrong responses, failed tool calls, workflows that fall apart under load. Your agent doesn’t do what it’s supposed to do.
Missing consent disclosures, TCPA violations on outbound calls, no clear path to a human when someone asks.
SoundKit catches both before they reach production.
From pre-production simulation to real-time monitoring, everything you need to ship voice AI with confidence.
Generate thousands of synthetic callers with realistic personas, intents, and edge cases. Test how your agent handles everything from routine requests to adversarial scenarios.
Define what success looks like in plain language. Does your agent schedule the appointment? Transfer billing to the right team? Get scored results on every scenario.
Simulate hundreds or thousands of concurrent calls to find breaking points in your infrastructure. Know your limits before a product launch exposes them.
Take real production failures and replay them through your updated agent. Prove that what broke last week actually works today.
Verify your agent delivers required disclosures at the right moments—automation notices, recording alerts, privacy policy references, human escalation options.
Different rules for outbound vs. inbound, mobile vs. landline, service vs. promotional. Validate that your agent’s behavior matches legal requirements for each scenario.
Confirm your Do-Not-Call list checks are actually working. Test that flagged numbers never receive outbound calls and opt-out requests are honored immediately.
Test that “representative” and similar triggers work instantly, context transfers correctly, and callers are never trapped in an automated loop.
For healthcare and financial deployments: validate identity verification happens before sensitive information is shared, that the agent doesn’t speak PHI aloud inappropriately, and data handling matches your compliance requirements.
See what’s actually happening across every production call. Track success rates, failure patterns, latency, escalations, and custom metrics that matter to your business.
Get notified when your agent stops delivering required disclosures, when escalation rates spike, or when any compliance-critical behavior degrades.
Every prompt change, knowledge base update, or model swap is tracked. When performance shifts, know exactly what changed and when. Roll back instantly if something breaks.
Patient scheduling, prescription refills, benefits inquiries. Validate HIPAA-aligned handling, consent disclosures, and proper escalation when clinical questions arise.
Account inquiries, payment processing, fraud alerts. Test identity verification flows, ensure required disclosures, and validate sensitive data isn’t spoken inappropriately.
Appointment booking, dispatch coordination, emergency routing. Test complex scheduling logic, after-hours handling, and proper urgency escalation.
IVR modernization, tier-1 automation, call deflection. Validate workflow adherence, transfer logic, and consistent customer experience across scenarios.
You’re either doing manual QA (slow, expensive, doesn’t scale) or you’re testing in production (risky, reactive, potentially illegal).
Test thousands of scenarios in minutes, not weeks
Built for regulated industries where “it mostly works” isn’t good enough
Don’t just test once and hope; monitor continuously
Replay real failures to prove fixes actually work
Not sure what consent level your voice agent needs? Whether your outbound calls meet TCPA requirements? How to handle PHI in automated conversations?
Download our compliance framework—the same guidelines we use to help teams deploy voice AI in regulated industries.
Get early access to SoundKit. See how your agent performs against real scenarios—and real compliance requirements—before your customers do.
Get Early Access